Usability of flight ticket search system

Usability of flight ticket search system While looking for plane tickets, travelers face the problem of unsatisfactory user interface of the flight ticket search systems. There are no widely accepted standards or design guidelines for implementing user interfaces for such systems. Some eligible examples are described in literature and successful search systems. The aim of this research is to create a user interface, which would speed up the interpretation of given information and diminish the cognitional effort. Testing of the developed user interface has shown that implementing heuristics most important to the flight ticket search system and choosing visual methods that reduce consumer cognitive load, can accelerate the interpretation of the information and minimize the load on the memory. This results in a higher satisfaction rate of the customers and a better overall opinion on the quality of the service