APPLICATION OF SUPPORT TICKET SYSTEM FOR HOSPITAL SULTAN HAJI AHMAD SHAH

This project aims to describe the propose of support ticketing system in managing IT issues for Hospital Sultan Haji Ahmad Shah. The Information Technology Department (ITD) of this hospital is currently using support ticketing system that call Manage Engine. This system benefits the IT staffs in managing IT issues and monitoring the assets. The helpdesk are facing a problem in notify the technical staff about the issues. They need to use other medium to notify the technical staff about the issues. The access of existing system also limited to desktop user only. Thus, the idea of proposed system is to improve the management of IT issues