Add to ORKGWe can learn a lot from others. Benchmarking provides a structural framework for making comparisons with other organisations. The techniques enable us to learn from one another by looking at why there are differences in performance outcomes between organisations undertaking similar functions. This seminar concentrated on: Importance of benchmarking / benchmarking techniques, Establishment of benchmarking consortia, Utilising statistics and performance indicators and Practical examples of how academic libraries have evaluated and improved their services through benchmarking
Write up of a workshop which took place at Interlend 2015, the annual conference of the Forum for In...
This paper outlines progress toward a library assessment capability maturity model (LACMM) within th...
The paper gave a general overview of benchmarking and its novel application to library practice with...
We can learn a lot from others. Benchmarking provides a structural framework for making comparisons ...
Queensland University of Technology (QUT) Library, using a process improvement concept of benchmarki...
It remains unresolved from the literature whether benchmarking is a useful and appropriate tool for ...
The main purpose of this Master’s thesis is to do a benchmarking study of the marketing activities a...
What makes a good academic library? Those of us who work in academic libraries know that we need to ...
This paper explores the journey Curtin University Library has taken in developing a quality assuranc...
Customer satisfaction and service quality have so far been evaluated mostly from a local perspective...
Purpose - This paper aims to describe some of the unique features of the Dutch academic library benc...
How can leadership and strategic planning in academic libraries be based on statistical evidence - e...
This paper describes the University of Queensland Library's 1999 Information Skills benchmarking pro...
The study explores performance assessment models in academic libraries and show-cases the practical ...
We all know it’s hard to tell a library’s story to its stakeholders. Academic law libraries are expe...
Write up of a workshop which took place at Interlend 2015, the annual conference of the Forum for In...
This paper outlines progress toward a library assessment capability maturity model (LACMM) within th...
The paper gave a general overview of benchmarking and its novel application to library practice with...
We can learn a lot from others. Benchmarking provides a structural framework for making comparisons ...
Queensland University of Technology (QUT) Library, using a process improvement concept of benchmarki...
It remains unresolved from the literature whether benchmarking is a useful and appropriate tool for ...
The main purpose of this Master’s thesis is to do a benchmarking study of the marketing activities a...
What makes a good academic library? Those of us who work in academic libraries know that we need to ...
This paper explores the journey Curtin University Library has taken in developing a quality assuranc...
Customer satisfaction and service quality have so far been evaluated mostly from a local perspective...
Purpose - This paper aims to describe some of the unique features of the Dutch academic library benc...
How can leadership and strategic planning in academic libraries be based on statistical evidence - e...
This paper describes the University of Queensland Library's 1999 Information Skills benchmarking pro...
The study explores performance assessment models in academic libraries and show-cases the practical ...
We all know it’s hard to tell a library’s story to its stakeholders. Academic law libraries are expe...
Write up of a workshop which took place at Interlend 2015, the annual conference of the Forum for In...
This paper outlines progress toward a library assessment capability maturity model (LACMM) within th...
The paper gave a general overview of benchmarking and its novel application to library practice with...