The purpose of this thesis was to analyze the current customer satisfaction and service levels of the Nakumatt mega city Supermarket through an efficient customer satisfaction survey. It is important for a company to work towards satisfying customers’ needs and expectations in order to flourish. The main objective of the study was to discover solutions to improve customer satisfaction and to increase the level of Nakumatt customer services in order to retain and attract new customers. Another purpose was to investigate whether Nakumatt has been successful in maintaining a good level of customer satisfaction level. The case study company is Nakumatt Mega City Supermarket, which is a leading retail company in Kenya and whose main business ...
Customer satisfaction is a key element for successful business operations and in today’s highly comp...
In the midst of stiff and fierce competition and increased number of grocery retail outlets providin...
Detpak South Africa is a subsidiary paper and board company of Mpact Limited, formally known as Mond...
Valintatalo Kivikko, a supermarket in the Suomen Lähikauppa Oy group, commissioned a survey in July ...
Satisfied customers are proven to be more loyal than unsatisfied customers. Loyalty means long-term ...
In the world today, customer satisfaction is becoming more important for organizations and companies...
The topic of the research work is customer satisfaction and customer complaint. The objectives of th...
It is not quality only that determines consumers’ satisfaction with products any more; the service o...
Different companies adopt different mechanisms to measure customer satisfaction and gain competitive...
The aim of the thesis was to find out how satisfied the customers of Extraajat Oy were with the serv...
The study centered on understanding customers’ service satisfaction at Uchumi Commercial Bank in Mos...
This study was carried out for the Pokhara branch of the Asian Life Insurance Company and the purpos...
This bachelor thesis research work has been conducted in measuring customers’ satisfaction level of ...
With the development of society, the service industry has become the pillar of the world economy. Pe...
This thesis researches business customer satisfaction and the customer’s perceived image of a chocol...
Customer satisfaction is a key element for successful business operations and in today’s highly comp...
In the midst of stiff and fierce competition and increased number of grocery retail outlets providin...
Detpak South Africa is a subsidiary paper and board company of Mpact Limited, formally known as Mond...
Valintatalo Kivikko, a supermarket in the Suomen Lähikauppa Oy group, commissioned a survey in July ...
Satisfied customers are proven to be more loyal than unsatisfied customers. Loyalty means long-term ...
In the world today, customer satisfaction is becoming more important for organizations and companies...
The topic of the research work is customer satisfaction and customer complaint. The objectives of th...
It is not quality only that determines consumers’ satisfaction with products any more; the service o...
Different companies adopt different mechanisms to measure customer satisfaction and gain competitive...
The aim of the thesis was to find out how satisfied the customers of Extraajat Oy were with the serv...
The study centered on understanding customers’ service satisfaction at Uchumi Commercial Bank in Mos...
This study was carried out for the Pokhara branch of the Asian Life Insurance Company and the purpos...
This bachelor thesis research work has been conducted in measuring customers’ satisfaction level of ...
With the development of society, the service industry has become the pillar of the world economy. Pe...
This thesis researches business customer satisfaction and the customer’s perceived image of a chocol...
Customer satisfaction is a key element for successful business operations and in today’s highly comp...
In the midst of stiff and fierce competition and increased number of grocery retail outlets providin...
Detpak South Africa is a subsidiary paper and board company of Mpact Limited, formally known as Mond...