Agents and Web services supported business exception management

Conference Theme: Trends in Artificial IntelligenceThe unpredictability of business processes requires that business applications support exception management with the ability to dynamically adapt to the changing environment. Exception management is a kind of complex process, in which multiple organizations and mixture of human activities and automated tasks may be involved. For a competitive solution to exception management, a web services and agents supported approach is elaborated in this paper. Agent technology is applied to deal with the dynamic, complex, and distributed processes in exception management; web services techniques are proposed for more scalability and interoperability in network-based business environment. By integrating knowledge-based agents with web services to make use of the advantages from both, this approach leads to more intelligence, flexibility and collaboration in business exception management. A case of exception management in securities trading is developed to demonstrate the validity and benefits of this approach. © Springer-Verlag Berlin Heidelberg 2004.link_to_subscribed_fulltex