Managing change: libraries and information services in the digital age

Libraries and information services face many challenges from changes in the information environment, most of which have occurred as a result of developments in electronic information resources and the evolution of the “digital age”. This paper outlines the characteristics of the information society, describes various aspects of the challenges facing libraries, both externally and internally, and makes suggestions as to how library managers can make changes within their organisations in order to ensure that they retain their place in the information world. Examples of changes taking place in the authors’ own workplace, the University of Hong Kong Libraries, are outlined.postprin