Upward Political Behaviors have Significantly Influences on Job Satisfaction and Turnover Intention---An Empirical Study on the First-level Employees'' of Taipei Banking

碩士論文[[abstract]]論文提要內容 政治行為是組織生活中不可獲缺的一部分，而且政治行為具有多向性，而針對上司的向上政治行為是一個極為重要的面向，有研究顯示，向上政治行為會對工作滿足產生一定程度的影響。而且「追求卓越，提昇品質」是企業一貫不變的目標，為達此目標需要協調組織內各項資源，其中人力資源是一項重要的因素，企業的成敗「人」的因素居於關鍵地位，且組織內最重要的資源是人，組織政治行為之主體亦為人，人若失去了對工作的動機和熱誠，則直接衝擊到的不只是政治行為，也同樣的影響到其對工作的滿足感，進而產生員工的離職傾向，故本研究目的旨在探討基層員工向上政治行為對其工作滿足及離職傾向之影響，實證調查以銀行業基層員工為對象，採用問卷方式，共計發出450份問卷，有效回收為194份，有效回收率為43.1﹪。經線性結構模式分析（LISREL）來驗證各變項間的影響關係，得到結果如下： （1）員工向上政治行為愈頻繁，則其工作滿足感愈高。 （2）員工向上政治行為對其工作滿足各構面有顯著的正向影響關係。（3）員工工作滿足感愈高，則其離職傾向愈低。 （4）員工向上政治行為會透過工作滿足對離職傾向產生顯著的負向影響 關係。 （5）員工工作滿足會對離職傾向各構面產生顯著的負向影響關係。 由研究發現，組織內員工應該多加強自己專業知識之充實，並配合適當時機，適度運用向上政治行為，以增進其工作滿足感，而管理者不可忽略員工的自利心，而對實際管理措施產生不利之影響，而在領導部屬方面，應注意其向上政治行為所反映之內在動機，亦即帶人應帶心，才能使部屬欣然接受要求，盡其所能完成任務，進而提升整個組織之工作效率。 關鍵字：向上政治行為、工作滿足、離職傾向、線性結構模式[[abstract]]Abstract： Political behavior is an inevitable part of organizational life. Political behavior is multi-facet, and upward political behavior is an important facet. Many researches suggested that: upward political behavior can affect job satisfaction.The aim of this research is to invesigate the effects of employees’ upward political behaviors have significantly influences on job satisfaction and turnover intention. The total number of questionnaires collected from employees in Taipei Banking is four hundred and fifty；one hundred and ninety four of them are valid. The valid responding rate is 43.1﹪.We employ LISREL to verify the relationships among variables.The results are as follows： （1）The more employees’ upward political behaviors, the more job satisfaction they will have; （2）Upward political behaviors is significantly positive influences on every elements of job satisfaction; （3）The more job satisfaction, the less turnover intention they will have； （4）Upward political behaviors through the job satisfaction have significantly negative influences on turnover intention； （5）Job satisfaction is significantly negative influences on every elements of turnover intention. According to the result, this research can provide managers a practical consult.In conclusion, employee should build up the idea of managing supervisors and behave upward political behavior to increase job satisfaction. This will promote the performance of organization. Keywords：Upward Political Behaviors, Job Satisfaction, Turnover Intention, LISRE