The Future of Connection : Serendipity and Control in Interpersonal Communication Tools

This foresight project explored the contemporary trends and tensions inherent in people's experiences with and using interpersonal communication tools. A standard foresight process was overlaid with an experiential lens in order to provide technology designers with useful insights. The outcomes of this project include four tools intended for designers of interpersonal communication applications. These tools include a map of experiential tensions, a landscape of contemporary behaviour, a set of four future scenarios and implications of each, and finally a set of ten reflection questions intended to provoke critical thought about the choices designers make about the balance between serendipity and control in interpersonal communication tools