A Critical Success Factor Model to Assess Quality Initiatives in Healthcare

PURPOSE: Since the 1980s, formalized methodologies for increasing quality and efficiency such as Total Quality Management, Six Sigma, Lean, etc. have proven successful in reducing costs, increasing production, and improving quality. With the help of this poster, we aim to find a research model that can prove that identical critical success factors can be incorporated in both healthcare and manufacturing industry for the successful implementation of lean in an organization. PROCEDURES: We searched for these articles by using keywords such as ‘Lean Principle’, ‘Healthcare’, and ‘Critical Success Factors’. After thoroughly going through the search results, we found about 150 articles that were relevant to our topic. Then we screened these articles by checking their research question, research models, methods, and findings. Later we performed the first screening where we found ninety-seven articles pertaining to our topic. These were further narrowed down to approximately twenty-six articles by focusing on factors used to measure the performance. These articles helped us narrow down to the following critical support factors: Leadership, Culture, Finance, Lean Tools, Communication and Human Resource Handling. OUTCOME: The research summarizes factors used in manufacturing and healthcare to measure the depth of these Quality Improvement Initiatives in the organizations. It proposes a research model that relates six critical success factors to healthcare outcomes impacted by those factors. IMPACT: Our intention is to use the model to examine the impact quality improvement initiatives have on healthcare outcomes