Developing Patient-Centered Care Evaluation in a Long-Term Geriatric Care Setting

This paper proposes an evaluation model that assesses quality of care from a patient-centered care (PCC) perspective by incorporating the PCC concepts of empowerment, dignity, and respect, to determine whether the standard of care meets patient expectations and to gain a sense of quality of life measures from the perspective of the patient. It begins with a review of the core concepts of PCC and develops a general model of patient-centered care evaluation. A case study of a long-term care geriatric PACE organization is utilized as a means to illustrate an assessment of an organization\u27s PCC evaluability and evaluation efforts. This assessment is followed by the construction of a PCC evaluation framework that includes an example logic model, a set of indicators, and data collection methods and procedures that are based on PCC principles. The paper concludes with recommendations that are made to improve the organization\u27s capacity to conduct PCC evaluations