Technical Services Librarians and Outreach: Communicating Our Value to Engage Students in Critical Thinking about Information

At the University of Memphis (UM), two technical services librarians were inspired to present at an institutional conference with the goal of engaging students in building professional competencies and, specifically, enhancing their understanding of an increasingly complex information landscape in which they learn and work. This case study presents an example of technical services outreach outside of the library, shares methods used to engage students in thinking critically about the behind-the-scenes work entailed in resource management, and explains some of the ways in which technical services relates to the information students encounter as researchers