Add to ORKGThis paper presents a conceptual model on the determinants of Business-to-Business(B2B) online service quality. It is derived form a study of literature and the results of a set of interviews where participants had extensive experience with online customer service
Online services are becoming increasingly ubiquitous, and this growth has been accompanied by increa...
This empirical study aims at determining service quality and customer retention in Business-to-Busin...
The rise of online retailing in the last decade has had a profound effect on the shopping experience...
Burgess, L. (2014). A conceptual model of B2B online service quality. In H. Hasan (Eds.), Being Prac...
Although no longer believed to be the revolution previously conceived, the Internet remains a critic...
The article analyses the specifics of business-to-business services and customer service quality fac...
Increasingly, retailers are responding the challenges of trading in online environments by building ...
This paper develops and empirically tests a model that examines the role of Technology Readiness (T...
Purpose – This research seeks to extend the work of Dabholkar et al. into the e-retail domain to ass...
AbstractSince the 1980s, service quality has represented a reference point for marketers, being cons...
Service quality is one of the major aspects of success of any business, including online retailing. ...
To succeed in today’s B2C (business-to-consumer) e-commerce environment, it is vital to understand w...
The aim of this paper is an online service quality assessment. The theoretical and practical explora...
The expeditious development of technology and the internet has diverted the company direction to ret...
In the last few years we have witnessed a substantial growth of internet- based services, both from ...
Online services are becoming increasingly ubiquitous, and this growth has been accompanied by increa...
This empirical study aims at determining service quality and customer retention in Business-to-Busin...
The rise of online retailing in the last decade has had a profound effect on the shopping experience...
Burgess, L. (2014). A conceptual model of B2B online service quality. In H. Hasan (Eds.), Being Prac...
Although no longer believed to be the revolution previously conceived, the Internet remains a critic...
The article analyses the specifics of business-to-business services and customer service quality fac...
Increasingly, retailers are responding the challenges of trading in online environments by building ...
This paper develops and empirically tests a model that examines the role of Technology Readiness (T...
Purpose – This research seeks to extend the work of Dabholkar et al. into the e-retail domain to ass...
AbstractSince the 1980s, service quality has represented a reference point for marketers, being cons...
Service quality is one of the major aspects of success of any business, including online retailing. ...
To succeed in today’s B2C (business-to-consumer) e-commerce environment, it is vital to understand w...
The aim of this paper is an online service quality assessment. The theoretical and practical explora...
The expeditious development of technology and the internet has diverted the company direction to ret...
In the last few years we have witnessed a substantial growth of internet- based services, both from ...
Online services are becoming increasingly ubiquitous, and this growth has been accompanied by increa...
This empirical study aims at determining service quality and customer retention in Business-to-Busin...
The rise of online retailing in the last decade has had a profound effect on the shopping experience...