Enabling processes for strategic outcomes: CRE in the Australian private and public sectors

Private as well as public sector organisations now recognise the contribution that CRE makes to enabling the processes that lead to desired strategic outcomes. Here a focus group study is described that identifies issues in Australian CRE, contrasting the public and private sectors. Building on this, the authors present a strategic facilities management tool that was developed as a major initiative with eight local government partners in Victoria, Australia. Quantitative as well as qualitative data is contributed by multiple stakeholders via a centralised database that is accessible over the Internet, thereby facilitating access from multiple points as well as benchmarking. Indicators relate to strategically important aspects of facility performance and can be weighted according to their strategic importance