Managing expectations and developing trust: An evaluation of a public-private partnership

Changing learner demographics and requirements are driving an increase in the range of private education available in the higher education sector. To stay current, universities may need to adapt to learner needs and rethink how they deliver education. This case study evaluates a model of delivery that is a collaboration between a traditional public university and a private education provider to design and deliver online education for a specific demographic where the private provider undertakes the online teaching and collaborates with the university on the design. Initial evidence suggests that the partnership model has the potential to work well with good communication and adjustments from both sides, including addressing assumptions about preparedness for online. Early indications further suggest that this model facilitates rapid change and deeper understanding about online learning and that it brings shared benefits and rewards. Implications for practice or policy: • Public-private partnerships can address the needs of a new demographic of learner and enable universities to focus on core business while meeting a wide range of user needs. • Commercial drivers can enable rapid change and facilitate the understanding of online learning for academic staff more familiar with campus-based delivery. • Communication, adjustment of practice and trust between partners is critical for success.