(19th ICPR) Proactive, dynamic and multi-criteria scheduling of maintenance activities

International audienceSkills management in the industry is one of the most important keys in order to obtain good performance with production means. Especially in maintenance services field where the different practical knowledge or skills are their working tools. We address, in this paper, the both assignment and scheduling problem that can be found in a maintenance service. Each task that has to be performed is characterized by a competence level required. Then, the decision problem of assignment and scheduling leads to find the good resource and the good time to perform the task. For human resources, all competence levels are different, they are considered as unrelated parallel machines. Our aim is to assign dynamically new tasks to the adequate resources by giving to the maintenance expert a choice between the most robust possibilities