This is an Accepted Manuscript of an article published by Taylor & Francis in The Service Industries Journal on 30 Jun 2020, available online: https://doi.org/10.1080/02642069.2020.1787993
Author's pre-print version. The definitive version is available at http://www3.interscience.wiley.co
In their interactions with chatbots, consumers often encounter technology failures that evoke negati...
Artificial intelligence (AI) continues to transform firm-customer interactions. However, current AI ...
Background: Mobile applications have emerged as important touchpoints for addressing service request...
Service failure is inevitable and service providers have a stake in minimizing the adverse consequen...
As service functions based on automated technologies become more prevalent there is an increased lik...
This thesis was submitted for the award of Doctor of Philosophy and was awarded by Brunel University...
Artificial intelligence technology is changing the way services are delivered and introducing opport...
Shopping on amazon or booking holidays online are just two examples of AI-enabled services. Although...
Customers increasingly interact with non-human actors such as AI-powered mobile applications (AI app...
In order to perpetuate service sustainability and promote sustainable growth in the service sector, ...
Artificial intelligence (AI) is radically transforming frontline service encounters, with AI increas...
No abstract availableThe thesis is composed by three essays on the effect of technological solutions...
This chapter will focus on artificial intelligence (AI) and how it can impact businesses’ interactio...
Advancements in technology continually transform service encounters. As companies move from traditio...
Author's pre-print version. The definitive version is available at http://www3.interscience.wiley.co
In their interactions with chatbots, consumers often encounter technology failures that evoke negati...
Artificial intelligence (AI) continues to transform firm-customer interactions. However, current AI ...
Background: Mobile applications have emerged as important touchpoints for addressing service request...
Service failure is inevitable and service providers have a stake in minimizing the adverse consequen...
As service functions based on automated technologies become more prevalent there is an increased lik...
This thesis was submitted for the award of Doctor of Philosophy and was awarded by Brunel University...
Artificial intelligence technology is changing the way services are delivered and introducing opport...
Shopping on amazon or booking holidays online are just two examples of AI-enabled services. Although...
Customers increasingly interact with non-human actors such as AI-powered mobile applications (AI app...
In order to perpetuate service sustainability and promote sustainable growth in the service sector, ...
Artificial intelligence (AI) is radically transforming frontline service encounters, with AI increas...
No abstract availableThe thesis is composed by three essays on the effect of technological solutions...
This chapter will focus on artificial intelligence (AI) and how it can impact businesses’ interactio...
Advancements in technology continually transform service encounters. As companies move from traditio...
Author's pre-print version. The definitive version is available at http://www3.interscience.wiley.co
In their interactions with chatbots, consumers often encounter technology failures that evoke negati...
Artificial intelligence (AI) continues to transform firm-customer interactions. However, current AI ...
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