[Excerpt] Employers face workforce challenges daily, and the forecast of labor market shortages is not getting any brighter. The 2005 survey report, Cost and Effectiveness of Accommodations in the Workplace: Preliminary Results of a Nationwide Study, conducted by the Job Accommodation Network (JAN), a service of the Office of Disability Employment Policy (ODEP) of the U.S. Department of Labor (DOL), reveals that workforce development and retention of workers at all skill levels are two of the major issues facing small and large businesses today. Moreover, a 2003 Aspen Institute report projects a critical shortage of workers over the next 20 years, particularly in jobs requiring higher education and training. The report confirms what busines...