The Relationship Between Satisfaction with On-The-Job Training and Overall Job Satisfaction. Unpublished doctoral dissertation.

Abstract This study examined the relationship between satisfaction with employer-provided workplace training and overall job satisfaction. Survey completion data were obtained from 301 customer and technical service employees in nine different organizations. Job duties for employees in these positions are employer specific. As such, these employees rely on their employers for initial and ongoing job training. Organizations represented included those in manufacturing, technology, service, and government. A significant relationship was found between job training satisfaction and overall job satisfaction. Time spent in training, training methodologies, and type of training were determined to be significant in their relationships to job training satisfaction. The methodology used in training made a significant difference in job training satisfaction. Most preferred by respondents were methodologies that involved face-to-face interaction provided by an instructor or job coach. Also found were significant interactions between job tenure and employment type (customer service representative or technical service representative) when examined with job training satisfaction. Based on these findings, recommendations were made for practitioners in the fields of training and human resource development, as well as for managers of employees working in customer and technical service occupations. Introduction and Purpos