2008, "Effectiveness of quality management system audit to improve quality performance – A conceptual framework

ABSTRACT Quality Management System audit is one of the quality tools to assist organization to improve quality performance. They are commonly used in the effort to diagnose, maintain and improve quality management system. It is made compulsory for the organization to maintain their quality management system based on ISO9001 standard to undergo series of audit. However, similarly to any other physical or conceptual system, they may fail to achieve the objectives set forth, to assess effectiveness and at the same time fail to recognized area for improvement. Based on an extensive literature review, the issues relevant to quality management system audit and quality performance are examine, and discussed the several issues to identify the conceptual framework to ensure the quality management system audit deliver the results