JOB STRESS AND ITS IMPACT ON PERFORMANCE EMPLOYEES WORKING IN BPOS: A STUDY

ABSTRACT The purpose of this paper is to determine what and how job-related and demographic variables are associated with performance of the BPO employees. This paper has made an attempt to find out the job stress factors affecting the performance of the employees. For this study 100 questionnaires has been issued to the employees working in various BPOs in Chennai city. Job stress is negatively related to performance. In other words, higher the stress, lower the performance. In India, the scenario of BPO sector is encouraging. Managing BPO employees in terms of creating fun at work, keeping them motivated towards organizational goals, increasing their job satisfaction, performance level and to retain them in order to sustain competitiveness in the markets are the major issues for any BPO organization. Stress at work is not a new phenomenon of modern lifestyles. The nature of work has gone through drastic changes over the last century and it is still changing at whirlwind speed. They have touched almost all professions, starting from an artist to a surgeon, or a commercial pilot to a sales executive. With change comes stress will appear automatically. Job stress poses a threat to physical health. The business process outsourcing (BPO) industry in India has always been characterized by ungodly hours, monotonous job, low perceived value, dispirited efficiency resulting to high attrition level. Notwithstanding the ever rising attrition rate, it has become critical for the companies to satisfy their employees in order to retain them