A methodology for monitoring system performance

Monitoring and improving manufacturing processes involves identifying, investigating and eliminating problems responsible for ine ciencies in production operations. While statistical process control tools, such as control charts, are available for process monitoring at the operational level, methods for evaluating system performance from more strategic and tactical levels are limited. The traditional control charts that monitor a single process parameter at a time may not be appropriate in situations where interrelationships among various system measures exist. Although multivariate process control techniques allow for simultaneous monitoring of several process parameters, they require assumptions of independence and multivariate normality of data. In addition, their application has mostly been at an operational level. In order to assist managers in monitoring and improving manufacturing system performance, this paper proposes an individual control chart that monitors an integrated performance index generated from a non-parametric method, which e ectively considers multiple performance measures and the relationships between them. The primary advantages of this method are that a single integrated measure can be monitored, does not require assumptions of independence and multivariate normality of data, and allows for the integration of decision-maker's input when the system measures that are monitored have unequal importance