Add to ORKGThe objective of this paper is to measure the service quality offered by State bank of Mysore and State bank of India in Mysore city. The research attempts to investigate the service quality and consumer satisfaction among the consumers of State bank of India, State bank of Mysore, in Mysore city, Karnataka. SERVQUAL parameters are rated on five point Likert scale from Strongly Agree (SA) to Strongly Disagree (SD).The five dimensions, Tangibility, Reliability, Responsiveness, Assurance and Empathy are evaluated and overall service Quality index is established analyzed by using Chi-square and Garrett Ranking. The questionnaire is designed to quantify the service quality gap offered by SBI and SBM
King Abdulaziz City for Science and Technology P.O. Box 6086, Riyadh 11442, Saudi Arabia e-mail: mfa...
The position of financial organization would be increasingly decisive in the next decade in view of ...
Service Quality of the banks referred as an obligation of all banks to fulfill the objectives and ne...
Service quality has become an important tool in the service industry. The concept of customer satisf...
Service quality in banking sector is the most important criteria and asset for evaluating the satisf...
The service quality assessment of the banking sector has been an area of interest among many of the ...
The paper aimed to construct a measure in service quality for Malaysian banks. It focuses on the tec...
The private Banking segment and its performance play an important place in a financial system. The p...
The private Banking segment and its performance play an important place in a financial system. The p...
This study focuses on the service quality and customer satisfaction among the private and public sec...
The major aim of the study to analysis of service quality and satisfacti on level of customers to as...
Customers are the major stakeholders and their satisfaction forms the basis of the sustainable compe...
Quality of service is very important, especially for the growth and development of service sector bu...
Service quality is defined as the degree of alignment between customers’ expectations and their perc...
The service quality assessment of the banking sector has been an area of interest among many of the ...
King Abdulaziz City for Science and Technology P.O. Box 6086, Riyadh 11442, Saudi Arabia e-mail: mfa...
The position of financial organization would be increasingly decisive in the next decade in view of ...
Service Quality of the banks referred as an obligation of all banks to fulfill the objectives and ne...
Service quality has become an important tool in the service industry. The concept of customer satisf...
Service quality in banking sector is the most important criteria and asset for evaluating the satisf...
The service quality assessment of the banking sector has been an area of interest among many of the ...
The paper aimed to construct a measure in service quality for Malaysian banks. It focuses on the tec...
The private Banking segment and its performance play an important place in a financial system. The p...
The private Banking segment and its performance play an important place in a financial system. The p...
This study focuses on the service quality and customer satisfaction among the private and public sec...
The major aim of the study to analysis of service quality and satisfacti on level of customers to as...
Customers are the major stakeholders and their satisfaction forms the basis of the sustainable compe...
Quality of service is very important, especially for the growth and development of service sector bu...
Service quality is defined as the degree of alignment between customers’ expectations and their perc...
The service quality assessment of the banking sector has been an area of interest among many of the ...
King Abdulaziz City for Science and Technology P.O. Box 6086, Riyadh 11442, Saudi Arabia e-mail: mfa...
The position of financial organization would be increasingly decisive in the next decade in view of ...
Service Quality of the banks referred as an obligation of all banks to fulfill the objectives and ne...