Should There be Redesign or Reengineering of the Business Process in Macedonian Companies

The appearance of the ISO 9001 standard and the TQM (Total Quality Management) philosophy in the world led to massive usage of this strategy: from one side set as a market strategy for fulfilling the needs of the customers/users, and from other side as a superior work style for promotion of the competitiveness and the efficiency, reducing the charges and long-term and strong progress, because in general the managers are always skeptic. During a time of great competitiveness and many entities on the market, the quality of the work that’s done in the company is of great importance. On the market we must present a quality product, but with affordable price and during the agreed period of time. In order to fulfill the world’s and European’s claims in Macedonian companies, we should make radical changes in the way of which problems are resolved and that is actually the so called reengineering, a new way of thinking about the causes and not about the consequences as it is nowadays. The essential thing in the usage of the TQM strategy in Macedonian companies is the reengineering of the business process on which the integration of informatics technology is made. This integration is done with internal standardization, methods and techniques about not defective production, system about analyses of the charges, and with continued education and motivating the employees in order to get competitive lead. After that the new phase of the business work will start with continuous progress, or with the Plan-Do-Check-Act. In this way we can guarantee that the view-points (which consist the quality politics) of the upper management will be conveyed, and a climate and information base will emerge on which the team work will be able to develop. At the same time it means that there will be dramatic changes in the behavior of the employees, radical changes in organization, clear definition of the rights, obligations and the duties of each individual. Keywords: TQM strategy, Plan-Do-Check-Act, reengineering of the business process