Supply Chain’s Performance Measurement System and Integrated Framework

The effective supply chain management is used as a global competitive tool in increasing productivity and profitability of a company as a whole. In recent years, the researches are related to measuring the performance of companies; therefore a general picture of the events outside the company is lacking, and has a substantial impact on its operations. The measurements and metric expressions (Key Performance Indicators - KPIs) are essential for the company’s success, but they should not be overestimated because of the influence over strategy, tactical and operational planning and control. They play an important role in establishing goals, evaluating performance and determining the future course of action. Considering that the basic characteristic of the market conditions in today's economy is its dynamic, a continuous feedback between the strategy of a company and established performance measurement systems is required. In literature, usually there are models for re-organization of the companies where the main attention is directed to the systematization of complex processes and determination of the key parameters in making decisions. By defining the variables and their segmentation as a key to success and sub-key variables for success, efforts are made to cover all areas in a company. This research is a step forward, a system for measuring the performance of supply chains is explained in order to promote the importance of supply chain as a whole. As a source, the existing literature and data obtained by empirical analysis of questionnaires sent to selected group of Macedonian companies from the field of production machinery, the ribbons are used