APLIKASI SISTEM INFORMASI CUSTOMER RELATIONSHIP MANAGEMENT BERBASIS SMS GATEWAY PADA CV SINAR MITRA ABADI

The research objective was to design a customer relationship management on the CV Sinar Mitra Abadi who use databases to simplify and speed in serving customers including the storage of customer data, providing information to customers, and service to customers using SMS. Because by using sms it will be faster in providing information to customers. Research methodology that I use is a method of data collection, feasibility studies, library research and interview techniques as well as object-oriented design methods that describe Aktivity Diagram, Sequence Diagram, Class Diagram, and the design of input and output using the programming language Microsoft Visual Studio 2008 Windows Application with language visual Basic and MySQL to design the system. The analysis and design of information systems is expected to be forwarded to the implementation phase so that the system can be applied for purposes of customer relationship management on the CV Sinar Mitra Abadi. With the existence of this system is expected to address the problems that exist in the process of customer service required by CV Sinar Mitra Abad