Are Smart Meters Being Used Smartly? A Case Study of Residential Electricity Customers in Vermont

Approximately 92% of electricity meters in Vermont, and more than 40% across the United States, have been replaced with smart meters because of their potential for improving grid efficiency and reducing electricity costs, but there is little information regarding efficiency of utilization by electricity customers. In this study, based on data from statewide surveys in Vermont, only 45% of respondents reported having a smart meter and, of those, only 12% indicated that having a smart meter had reduced their electricity use. Findings suggest that consumer education through Extension and other programs is needed for improving the efficacy of smart meters