An Investigation of the Effects of Digital Technologies on Business Processes: The Case Study of Banking Sector

The purpose of this paper is to analyze and discuss the importance of Digital Technology in Banking business processes. There is a valuable evidence in the literature and within the banking business practices showing the processes of digitalization in the banking system is getting more frequent. In this regard, this research observes the implementation of digital technology in banking business processes and their role on the development of the distribution network through financial institutions. The digital technology implementation within the banking industry is assumed to have faced difficulties when comes to prove the overall bank productivity and cost reduction. The qualitative research is conducted with the aim of selecting and analyzing primary data, and the survey research is conducted aiming at quantitative data analyses throughout a structured questionnaire. The main assumption articulated in this research is that the implementation of digital technology significantly increases the productivity of bank operations. The subsequent assumption is about the return on investment on digital technology in banking sector