Add to ORKGThis study examines service quality in the residential real estate brokerage industry following the significant changes in technology, licensing laws, and agency reform that have occurred in the last decade. Seven dimensions were statistically confirmed as relevant to measuring overall service quality. Tangibles, reliability, responsiveness, and empathy dimensions were statistically significant in the structural equation model. Also, there are significant positive relationships between overall service quality and both "using the firm again" and "recommending the firm to others." When compared to previous research, the findings suggest that the impact of various service quality dimensions has changed since the early 1990s
Master of Commerce in Management Studies. University of KwaZulu-Natal, Durban, 2015.The ‘service’ se...
What persuades a person to recommend a high-credence service provider to a family member, friend, or...
Real estate firms attempting to increase and retain their customers need to know the factors contrib...
The ability to attract and retain customers through providing excellent service quality is a necessi...
This study provides an analysis of the real estate brokerage industry for the purposes of identifyin...
This study is the first to identify whether specific individual homebuyer characteristics, such as r...
Purpose - The purpose of this study is to compare quality perceptions of virtual servicescapes and p...
[[abstract]]The major objective is researching about the service quality and the relationship betwee...
Real estate has become a global trend and a lucrative form of asset that makes it attractive to offe...
The purpose of this study is to refine the real estate service quality scale, called RESERV, develop...
Real estate has become a global trend and a lucrative form of asset that makes it attractive to offe...
Purpose - The purpose of this research is to examine the concept of “potential quality” – that is, ...
Service quality has many benefits including achieving and sustaining a competitive advantage as dete...
Our paper explores the drivers of user satisfaction with regard to on-line brokerages. The SERVQUAL'...
In a period of economic prosperity, the real estate market is very active. The demand for real estat...
Master of Commerce in Management Studies. University of KwaZulu-Natal, Durban, 2015.The ‘service’ se...
What persuades a person to recommend a high-credence service provider to a family member, friend, or...
Real estate firms attempting to increase and retain their customers need to know the factors contrib...
The ability to attract and retain customers through providing excellent service quality is a necessi...
This study provides an analysis of the real estate brokerage industry for the purposes of identifyin...
This study is the first to identify whether specific individual homebuyer characteristics, such as r...
Purpose - The purpose of this study is to compare quality perceptions of virtual servicescapes and p...
[[abstract]]The major objective is researching about the service quality and the relationship betwee...
Real estate has become a global trend and a lucrative form of asset that makes it attractive to offe...
The purpose of this study is to refine the real estate service quality scale, called RESERV, develop...
Real estate has become a global trend and a lucrative form of asset that makes it attractive to offe...
Purpose - The purpose of this research is to examine the concept of “potential quality” – that is, ...
Service quality has many benefits including achieving and sustaining a competitive advantage as dete...
Our paper explores the drivers of user satisfaction with regard to on-line brokerages. The SERVQUAL'...
In a period of economic prosperity, the real estate market is very active. The demand for real estat...
Master of Commerce in Management Studies. University of KwaZulu-Natal, Durban, 2015.The ‘service’ se...
What persuades a person to recommend a high-credence service provider to a family member, friend, or...
Real estate firms attempting to increase and retain their customers need to know the factors contrib...