Understanding the Impact of Information Technology in Nonprofits: Insights From a Multi-Case Analysis (Completed Research)

Nonprofits are key players in enabling information technology usage to support better livelihoods. Their activities offer non-profit earned income which in turn provides consistent cash flow to further the mission of the organization. However, the attainment and sustainability of such outcomes on a large scale are constrained due to a myriad of challenges, with one such being, that they may not have access to technology and/or the ability to develop technical capability. The goal of this study was to understand the impact of technology adoption and use through an action research approach in three nonprofit organizations in Western New York during a five-month timespan