The Effect of Quality Dimensions of KM

This study explores the effect of different quality dimensions in terms of system, information, and service on the subprocesses of knowledge capture and knowledge sharing in terms of internalization, externalization, socialization, and exchange. This research in progress paper will be conducted using the purposive sample from the financial services firms in Bangladesh. The authors of this study expect the findings of this research to show whether subprocesses of knowledge capture and knowledge sharing are predicted by the quality dimensions and whether there is a need for the researchers and practitioners concerned with employees’ satisfaction to pay more attention to all the subprocesses or any specific subprocess of knowledge capture and knowledge sharing. The authors believe research findings will have some important theoretical and practical implications that will impact both the academic and practitioners within the knowledge management community