A predictive government decision based on citizen opinions - tools & results

Research on citizen satisfaction with respect to public policies has significant public and political value. Politicians are generally seeking effective public policies that favourably impacts citizens’ satisfaction. Citizen satisfaction index is a plausible mechanism for public policy makers to monitor and evaluate the public policies. While surveys on citizen satisfaction are common among agile and progressive public administration and governments, automating the computation of citizen's’ satisfaction is challenging. Given that surveys and evaluations related to citizen satisfaction are retrospective, remedial actions when necessary are always somewhat late. We describe in this poster a predictive analytics framework for citizen satisfaction with respect to public policy based on the previous citizen sentiments past related policies