Analisis Perbaikan Proses Bisnis Pada Lini Galangan Kapal PT Pelindo Marine Service

PT Pelindo Marine Service (PT PMS) merupakan perusahaan yang bergerak di bidang jasa kepelabuhan. PT PMS merupakan salah satu dari anak perusahaan PT Pelindo III yang berlokasi di Tanjung Perak, Surabaya. Salah satu dari lini bisnis PT PMS adalah galangan kapal yang berfungsi untuk melakukan pemeliharaan kapal. Berdasarkan data dari PT PMS, jumlah kapal yang melakukan pemeliharaan kapal pada tahun 2019 sebanyak 27 kapal sedangkan permintaan kapal yang ingin melakukan pemeliharaan sebanyak 37 kapal. Tujuan dari penelitian adalah menyusun perbaikan proses bisnis dengan mengidentifikasi aktivitas non-value added guna memberikan usulan perbaikan dari aspek efektivitas aktivitas proses pemeliharaan kapal dan efisiensi waktu proses pemeliharaan kapal. Metode yang digunakan dalam penelitian ini adalah lean six sigma dengan framework DMAIC. Pada define diperoleh proses pekerjaan pengecatan lambung kapal berdasarkan hasil dari priority matrix. Diperoleh total process lead time dan process time dengan menggunakan diagram value stream mapping current state map. Hasil analisis menggunakan pembobotan VALSAT diperoleh beberapa waste sesuai dengan pembobotan waste yang terbesar hingga terkecil. Dari diagram fishbone diperoleh penyebab masalah seperti lack of knowledge, approval, lack of self control, lack of tools, environmental condition, lack of surveillance, miss communication, dan lack of preparation. Penyebab waste tersebut kemudian diberikan delapan rekomendasi perbaikan yang kemudian dipilih dengan low effort – high impact sehingga dipilih empat rekomendasi perbaikan. Dengan demikian hasil dari future state map digunakan untuk memandingkan sebelum dan sesudah setelah dilakukan implementasi rekomendasi perbaikan. ========================================================================================================== PT Pelindo Marine Service (PT PMS) is a company engaged in the service of the port. PT PMS is one of subsidiaries of PT Pelindo III located in Tanjung Perak, Surabaya. One of the business lines of PT PMS is a shipyard that serves to perform ship maintenance. Based on data from PT PMS, the number of vessels carrying out ship maintenance in 2019 as many as 27 vessels while the demand for vessels who want to perform maintenance as much as 37 ships. The purpose of the research is to develop a business process improvement by identifying non-value added activities in order to provide a proposed improvement of the effectiveness aspects of vessel maintenance activities and the efficiency of the vessel maintenance process. The method used in this study is lean Six Sigma with the DMAIC framework. In define the work process of hull painting of the vessel based on the result of priority matrix. Obtained total process lead time and process time by using chart Value stream mapping current state map. The results of analysis using the weighted VALSAT obtained some waste according to the largest weighted waste to the smallest. From the Fishbone diagram acquired causes of problems such as lack of knowledge, approval, lack of self control, lack of tools, environmental condition, lack of surveillance, Miss Communication, and lack of preparation. The cause of the waste was then given eight repair recommendations which were then selected with a low effort – high impact so selected four repair recommendations. Thus the result of the future state map is used to be looked at before and after after the implementation of the repair recommendation