Analisis Kepuasan Mahasiswa Terhadap Layanan Laboratorium Departemen di Lingkup Fakultas Vokasi ITS

Institut Teknologi Sepuluh Nopember merupakan salah satu perguruan tinggi di Surabaya yang menduduki peringkat ke-5 di Indonesia menurut Kementrian Riset, Teknologi dan Pendidikan Tinggi Republik Indonesia. Pada Peraturan Pemerintah (PP) No. 81 Tahun 2014, Institut Teknologi Sepuluh Nopember resmi menjadi PTNBH sehingga memiliki hak lebih besar untuk untuk mengatur rumah tangganya sendiri baik akademik maupun non akadmik. Pada bulan September 2017, melalui peraturan rektor Institut Teknologi Sepuluh Nopember nomor 10 tahun 2016 dijelaskan bahwa dilakukan perombakan fakultas sehingga ITS memiliki sepuluh fakultas diantaranya yaitu Fakultas Vokasi. Fakultas Vokasi merupakan salah satu fakultas baru yang ada di ITS. Vokasi mempunyai tujuan untuk mendukung pertumbuhan ekonomi masyarakat melalui penyiapan tenaga kerja yang berketerampilan tinggi untuk mendukung industri agar mempuyai daya saing yang baik. Untuk itu, Institut Teknologi Sepuluh Nopember perlu memperhatikan kepuasan mahasiswa terhadap fasilitas yang ada di setiap departemen Fakultas Vokasi ITS dengan mengetahui kesenjangan antara harapan dan kenyataan yang ada. Hasil yang didapatkan dari penelitian ini adalah ruangan laboratorium, fasilitas kamar mandi, keramahan asiasten laboratorium saat perkuliahan dan kemudahan mahasiswa untuk memanfaatkan laboratorium diluar jam kuliah masih memerlukan perbaikan ==================================================================================================================According to research technology and collage Indonesia of Republic, Technology Sepuluh Nopember of Institute is one of the collage which has fifth rank in Indonesia. Moreover, Peraturan Pemerintah (PP) No.81 on 2014 ITS Officially became PTNBH, so they have more rights to manage their household, even on academic and non academic. When September, 2017 from the regulations of ITS rector no 10 2016 said that has addition faculty. So ITS has ten faculties such as faculty of vocations is on of the newest faculty in ITS. Faculty of vocations has their aim to supporting economic growth the society through of preparation the labor which has high skill to supporting the industry so has good competitiveness. Therefore, ITS needs to know the satisfation’s student of the facility on each department in faculty of vocations. So, we can know hegap between expectation and reality. The GAP is happened when the proportion of expectation is bigger then the society perception about the student’s satisfaction to supporting teaching and learning facilities in faculty of vocations. The results obtained from this study are laboratory rooms, bathroom facilities, hospitality assistant laboratory during the lecture and the ease of students to utilize the laboratory outside the hours of college still needs improvement. Keyword : Faculty of Vocations, GAP, Technology Sepuluh Nopember of Institute