Emotional intelligence in nursing profession

Emocionalna inteligencija i zdravstvena skrb usko su povezane. Empatija, kao dio emocionalne inteligencije, čini jedan od vrlo važnih segmenata emocionalne inteligencije. Visoka samosvijest, samokontrola, sposobnost nošenja s osjećajima, samo su neke od kompetencija koje bi medicinske sestre/tehničari trebali imati. Sve te navedene osobine su važni čimbenici emocionalne inteligencije koji su i osnovni preduvjet za pružanje empatije. Važno je da su medicinski djelatnici upoznati sa terminom emocionalne inteligencije kako bi mogli razumijeti svoje osjećaje, pacijentove osjećaje, a sve u cilju što učinkovitijeg zbrinjavanja pacijenta. Osim stručne, profesionalne skrbi, zdravstvena njega danas uključuje ispunjavanje emocionalnih, socijalnih potreba te poštivanje bolesnikovih želja i odluka. Svrha pisanja rada je objasniti i pojmovno definirati važnost emocija u zdravstvu, ulogu emocionalnog i psihosocijalnog razvoja te objasniti emocionalnu inteligenciju s posebnim osvrtom na sestrinstvo.Emotional intelligence and health care are closely linked. Empathy as part of emotional intelligence is one of the important aspects of emotional intelligence. Nurse competencies should include high self-awareness, event assessment, and the ability to cope with one’s own feelings, all of which are elements of emotional intelligence and are an essential prerequisite for providing true empathy. Persistence of the nurse-patient relationship, as a key component of nursing work, makes nursing perception, understanding of the patient's emotions and the use of these emotions, in order to make patient care as effective as possible. Today, patient health care includes not only professional care, but also respect for the patient's goals, desires and decisions, and the fulfillment of his emotional, social and spiritual needs. The purpose of writing the paper is to explain and conceptually define the importance of emotions in health care, the role of emotional and psychosocial development, emotional intelligence with special reference to nursing