ANALIZA NOVIH ONLINE JAVNIH USLUGA UVEDENIH TIJEKOM COVID-19 KRIZE : Završni rad

Rad se odnosi na definiranje online javnih usluga koje su uvedene u covid-19 krizi, a najveći naglasak je bio na tome da se utvrdi pripremljenost javnog sektora na izvanrednu stituaciju i brzinu reakcije u uvođenju novih usluga. Na početku rada su definirane javne usluge, sustav e-Građani te kako pristupiti sustavu. Pristup je objašnjen na temelju financijske agencije – FINE. Objašnjene su sve usluge u sustavu koje su aktivne od početka krize. Analizom FINE, OTP banke i MUP-a su uvrđene reakcije na izvanrednu situaciju te su analizirane promjene u načinu njihovog poslovanja. Na kraju rada je donešen zaključak o spremnosti navedenih javnih poduzeća na vanjske promjene uzrokovane koronavirusom.The paper refers to define online public services that are introduced during a covid-19 crisis, and the bigest emphasis was to determine the preparedness of a public sector on an emergency situation and speed of reaction in introducing of new services. The process begins with defining public services, e-Citizens system and how to access the system. The access to the system is explained based on financial agency. All services that are active from beginning of the crisis are explaned in the middle of the paper. The financial agency, Ministry of Internal Affeirs and OTP bank's analysis identified reactions to emergency situation and changes in their business. In the end od paper, we come to conclusion about readiness of the public companies for external changes