Water Losses Analysis and Performance of Perusahaan Daerah Air Minum (PDAM) in Kutai Kartanegara - East Borneo Indonesia

The purpose PDAM is service and satisfy clean water and source of regional revenue. In the implementation of water distribution, PDAM have some problems such as loss water or contaminants the outside. The purpose of research are: Analyze clean water needs based on population and number of subscribers; Analyze prediction rate of loss water; Analyze level of importance and performance matrix. Type of research method is descriptive, data have been obtained and analyzed based on literature related to the issue: analyze water loss, type of customer, water flow, number of subscribers and number of population and spread questionnaire to analyze level of importance and performance. Based on research results, water needs years of 2020 according the prediction total population is 1162.326 liters/second and prediction of clean water needs is 1,140,880 liters/second; Calculated prediction rate of loss water is 29.61%; After validity and reliability, calculate avarege all indicators, based on level of importance and level of performance. Factors that influence level of importance and level of performance of PDAM is quadrant A (top priority) and quadrant B (preserve achievements) at importance and performance matrix. Have a value larger 4.19 for importance and larger 3.39 for performance matrix