PENGARUH KUALITAS LAYANAN ELEKTRONIK DAN KEPUASAN MAHASISWA TERHADAP PENGGUNAAN KEMBALI SIBERING PADA MAHASISWA FAKULTAS EKONOMI UNIVERSITAS NEGERI JAKARTA

ADE IRVAN SURYANA, Electronic Service Quality and Satisfaction of Continuance Usage of FE UNJ Students. The purpose of this study was to determine the effect of Electronic Service Quality and Satisfaction on Continuance Usage in UNJ FE students. This research was conducted at the Faculty of Economics, Jakarta State University, for 6 months from February to July 2020. The research method that the researchers used was a survey method with a correlational approach, the population used were all female students of the Faculty of Economics, Jakarta State University. The sampling technique used was Purposive Sampling technique of 145 people. The resulting regression equation is Ŷ = 3.624 + 0.449 X1 + 0.252 X2. Test requirements analysis is the normality test with the Kolmogorov-Smimov test with a significance level (α) = 5% or 0.05 and produces a significant level of value 0.075 because the significance level of the three variables> 0.05, it can be concluded that the data is normally distributed and can be used in further analysis. Linearity regression test of Y for X1 and Y for X2 produces a significance value in Linearity, which is 0,000