Add to ORKGPatient‐centred care has become the touchstone of healthcare policy in developed healthcare systems. The ensuing commodification of patients’ experiences has resulted in a mass of data but little sense of whether and how such data are used. We sought to understand how front‐line staff use patient experience data for quality improvement in the National Health Service (NHS). We conducted a 12‐month ethnographic case study evaluation of improvement projects in six NHS hospitals in England in 2016–2017. Drawing on the sociology of everyday life, we show how front‐line staff worked with a notion of data as interpersonal and embodied. In addition to consulting organisationally sanctioned forms of data, staff used their own embodied interactions w...
In “the datafication era” the nature of data and the ways in which data is collected, processed, and...
The nature of patient encounters in hospital accounts for hospital as a un homelike space which cont...
Patient-Reported Outcome (PRO) data are being widely mobilised as a means to implement clinical and ...
Objectives: Improving patient experience is widely regarded as a key component of health care qualit...
Acknowledgements The authors would like to thank the ward teams and senior management teams at the s...
Purpose To investigate ethnographically how patient experience data, as a named category in healthc...
Over the last three decades, sociomaterial approaches to the study of health care practices have mad...
Background and aim: The NHS collects a large number of data on patient experience, but there are con...
Funding Information: The authors would like to thank the following: the ward teams and senior manage...
In our 2015 publication ‘Making Sense and Making Use of Patient Experience Data’ we explored whether...
The NHS collects a lot of information about patients’ experiences of care; however, it is not clear ...
Hospitals are awash with patient experience data, much of it collected with the ostensible purpose o...
Over the last three decades, sociomaterial approaches to the study of health care practices have mad...
BACKGROUND Patient and staff experiences provide important insights into care quality, but health...
Background Patient-reported data—satisfaction, preferences, outcomes and experience—are increasingl...
In “the datafication era” the nature of data and the ways in which data is collected, processed, and...
The nature of patient encounters in hospital accounts for hospital as a un homelike space which cont...
Patient-Reported Outcome (PRO) data are being widely mobilised as a means to implement clinical and ...
Objectives: Improving patient experience is widely regarded as a key component of health care qualit...
Acknowledgements The authors would like to thank the ward teams and senior management teams at the s...
Purpose To investigate ethnographically how patient experience data, as a named category in healthc...
Over the last three decades, sociomaterial approaches to the study of health care practices have mad...
Background and aim: The NHS collects a large number of data on patient experience, but there are con...
Funding Information: The authors would like to thank the following: the ward teams and senior manage...
In our 2015 publication ‘Making Sense and Making Use of Patient Experience Data’ we explored whether...
The NHS collects a lot of information about patients’ experiences of care; however, it is not clear ...
Hospitals are awash with patient experience data, much of it collected with the ostensible purpose o...
Over the last three decades, sociomaterial approaches to the study of health care practices have mad...
BACKGROUND Patient and staff experiences provide important insights into care quality, but health...
Background Patient-reported data—satisfaction, preferences, outcomes and experience—are increasingl...
In “the datafication era” the nature of data and the ways in which data is collected, processed, and...
The nature of patient encounters in hospital accounts for hospital as a un homelike space which cont...
Patient-Reported Outcome (PRO) data are being widely mobilised as a means to implement clinical and ...