The mediating role of job autonomy on mobile technology usage, work engagement and emotional exhaustion amongst a sample of public service employees in Bhisho

Orientation: The constant subjective criticism by the public for poor and or a total lack of service delivery by government departments in terms of meeting requirements and standards and the non-performance seem to rest with the public employees. In government, work engagement leads to the satisfaction of the citizens or clients, which in turn leads to the citizens trusting and having confidence in public organisations. Research purpose: This study aimed at examining the mediating role of job autonomy between mobile technology usage, work engagement and emotional exhaustion amongst public service employees in Bhisho. Motivation for the study: There is growth in the usage of mobile technology in Africa. However, the effects of mobile devices on the working environment are still unclear. A research gap exists on the effects of mobile technology on employee outcomes such as work engagement and emotional exhaustion. Research approach/design and method: This study used a quantitative approach, with a descriptive and explanatory research design. Analyses were conducted by SPSS 23 and Amos 22 on a sample of 165 public service employees. Main findings: The results show that mobile technology usage improved work engagement of the employees through their job autonomy. Mobile technology usage did not have any significant effect on the employees’ emotional exhaustion and work engagement. Practical/managerial implications: The findings from this study imply that mobile technology can result in positive psychological experiences for employees and present some managerial implications for boundary conditions. Contribution/value-add: This study contributes to the literature on mobile technology usage, work engagement, emotional exhaustion and job aut