The impact of open-plan office design on the productivity of City of Cape Town employees

Comprehensive research studies on identifying the positive and negative impact of open-plan office designs on employees’ work productivity were long initiated and still continually debated in developed nations such as USA, Canada and UK. As a result, the researcher decided to undertake research in order to determine whether the salient negative and positive factors, identified in international literature about open-plan office designs, are applicable in the South African context. The aim was not to reduce the accrued positive and negative factors, emanating from open-plan offices, but rather to identify and determine how they impact employees work productivity. The study had the following objectives, namely: (1) to investigate the employees satisfaction level with the physical environment as a result of working within the open-plan office design layout; (2) to determine the employees' stress levels as a result of working within the open-plan office design layout; (3) to determine the team members or co-workers satisfaction level as a result of working within the open-plan office design layout; and lastly, (4) to determine the positive and negative impact of the open-plan office design layout on employees work productivity. The data gathering approaches included survey self-administered questionnaires to the Built Environment related employees working within the open-plan offices of the City of Cape Town Municipality within the CBD area. The sample consisted the following departments: Facilities Management; Sports & Recreation; Human Settlement and Solid Waste. A purposeful random sampling method was followed to identify participants for the study. Concerning the first objective, it was clear from the analysis that employees are unsatisfied with the physical environment of the open-plan office design layout. Their dissatisfaction pointed to several issues such as less control or flexibility to rearrange or reorganise their office furniture to meet their work needs; limited or no available quiet and undisturbed time. As a result, it was not surprising that employees in open-plan office experience high job-related stress levels. However, in a positive light, concerning the team members or co-workers relations on working within open-plan offices, it was reported that employees are satisfied reporting high exchange of job related information and thus learning from each other. Lastly and more importantly, in terms of the overall aim of this study, the study revealed that the employees’ work productivity is affected negatively as a result of the open-plan office design in the City of Cape Town. Initially identification of how open-plan offices impact employees work productivity is the critical first-step in an attempt to reduce the negative and increase the positive impact and this constitutes the contribution of this study. However, this study was limited in that it only requested respondents to agree or disagree with the relationships among measurable variables that already exist in previous studies done in developed countries. The study survey was also limited by the selected sample within the City of Cape Town Municipality public offices. As a result, the study only sampled five Built Environment related openplan offices and thus the generalisability of the findings is limited. Further studies with large and wider survey can thus benefit this study topic in developing economies like South Africa