A model of knowledge processes in a manufacturing company

Purpose - The core purpose is to offer a framework that integrates key insights from the literature on knowledge creation, learning and problem solving in conjunction with mapping of customer needs into a closed loop model of knowledge processes in a manufacturing environment. Design/methodology/approach - Based on review of literature on knowledge creation and synthesis of a conceptual model that connects the life-cycle of knowledge and know-how with core product and business processes of a manufacturing company. Specification of requirements and design of a managerial dashboard are illustrated with a case of a medium-sized manufacturing company. Findings - The paper presents properties of knowledge and know-how creation processes in manufacturing environment and proposes the integrated model of those processes. Furthermore, the paper recommends a four-stage approach that can be utilized to create a firm-specific knowledge management system. The model is applied for design of a managerial dashboard system for manufacturing company. Research limitations/implications - Although the model conceptualized is generic, it will benefit from additional applications in different manufacturing settings. Further research has been planned. Originality/value - For practising managers, the model facilitates productive thinking to integrate knowledge and know-how generation that is a consequence of business problem solving and knowledge accumulation and dissemination infrastructure. A new integrated model of those processes is proposed and used for the design of the managerial dashboard. © Emerald Group Publishing Limited