Access the Web – IM and SMS for the Circulation Desk

: It’s been well documented in a number of articles regarding the contemporary library patron that with the rise in mobile computing and smart phone technology, our patrons are looking for fast and easy service from whichever technological avenue they are using to access our library services. Libraries are responding with increasing numbers of online resources and online means of assistance. One means of communication that is seeing more widespread use in libraries is the use of instant messaging. Many reference desks, and more and more circulation desks, are using instant messaging as a means of communication regarding a number of different library services