Links between the organizational culture and patients attitudes towards service quality in X outpatient clinic

The quantitative research was performed. 2 instruments were used for the research – anonymous questionnaires for teams of family doctors and patients. K. S. Cameron and R. E. Quinn (2011) The Organizational Culture Assessment Tool (OCAI) was used to assess the organizational culture. An abbreviated QUALICOPC questionnaire was used to assess patients’ attitudes towards the quality of services provided. Hierarchical organizational culture prevailed in X outpatient clinic, but specialists prefer to have a culture that would be more oriented to the clan (team). Respondents expressed the greatest satisfaction with the quality of services provided by the family doctor in terms of quality, coordination and accessibility. Correlation analysis revealed weak but statistically significant relationships between individual dimensions of organizational culture and service quality