Stress at work and stress coping factors experienced by nurses performing patient sorting in the emergency department.

Sinkevičiūtė V., Stress at work and stress coping factors experienced by nurses performing patient sorting in the emergency department. Master's thesis / scientific supervisor dr. L. Bardauskienė; Lithuanian University of Health Sciences, Clinic of Emergency Medicine - Kaunas, 2020, - p. 63 Objective: To evaluate the factors of nurses' stress at work and stress coping and their connection with the need for training, sorting according to the need for emergency care patients arriving at the Emergency Department (ed) of Kaunas Clinics (LUHS KC). Tasks: 1. To assess the knowledge and skills of nurses working at ED of LUHS KC about the triage according to the categories of patients' care. 2. To identify the sources of triage's training and training needs of nurses working at ED of LUHS KC. 3. To evaluate the stressors at work of nurses performing triage at ED of LUHS KC, and relation with the need of training. 4. To evaluate the stress coping factors of ED of LUHS KC nurses performing triage, and relation with the need of training. Research methodology: The research was performed by ED of LUHS KC. The duration of the study was from 2020 January to 2020 March. The study was conducted using an anonymous survey using standardized questionnaires on stress and stress coping. Subjects. 48 general practice nurses working at ED of LUHS KC. Conclusions of the work. The results obtained suggest that the vast majority of nurses working in the ED would rightly prioritize a critical patient. The most important principle in communicating with the patient was the respectful treatment of the patient by the nurses. During triage, the nurse must take into account the vital parameters of all clinical conditions, but the vast majority of respondents answered incorrectly - they would not assess all the criteria. More than two-thirds of the surveyed nurses said that they learned about patients' triage from theoretical sessions and practical sessions by observing the triage done by an experiened person. Almost 80% would like to participate in training, 90% believes that training would improve the quality of their work. One of four ED nurses experience severe stress due to a lack of support from colleagues, one of six - due to a lack of job control. In most cases, respondents use avoidance and problem-solving techniques to cope with stress, and rarely indicated using social support stress management techniques. According to more than half of the surveyed nurses, training of triage would partially reduce stress at work, and a quarter think that it would significantly reduce stress. The study found that the desire to acquire new knowledge and participate in training reduces stress in patients' triage