Internal communication of employees of the Ministry of Internal affairs, review of the communication protocol

Interna komunikacija je komunikacija unutar organizacije, a odnosi se na komuniciranje između viših i nižih menadžera, između menadžmenta i zaposlenih, kao i između samih zaposlenih, na svim razinama. Interna komunikacija je bitna kako bi se izbjegla nesigurnost, govorkanja i manjak motivacije među zaposlenima, i postala je jedan od glavnih faktora komparativne prednosti kompanije. Kompanija može uspješno komunicirati sa okruženjem jedino ako postoji dobra komunikacija i koordinacija unutar kompanije.Kroz ovaj rad, autorica je provela istraživanje zadovoljstva internom komunikacijom na uzorku djelatnika MUP-a. Istraživanje je bilo anketno, provodilo se u prosincu 2019, godine , a prikupilo je odgovora na uzorku od 100 ispitanika, djelatnika I. PP Zagreb.Uz dobru internu komunikaciju zaposleni dobivaju osjećaj pripadnosti kompaniji, koji je veoma važan jer smanjuje odlazak radnika iz kompanije. Kako bi se izgradila moderna policija, temeljena na suradnji i javnosti rada, potrebno je uvesti promjene u segmentu rada odnosa s javnošću, primarno zaduženog za kvalitetu komuniciranja s unutarnjom i vanjskom javnošću, a time i za dobar imidž policije i ministarstva.Internal communication is communication within an organization itself, and refers to communication between senior and junior managers, between management and employees, as well as between employees themselves at all levels. Internal communication is essential to avoid uncertainty, rumors and lack of motivation among employees, and has become one of the major factors behind a company's comparative advantage. The company can successfully communicate with the environment only if there is good communication and coordination within the company. Through this work, the author conducted a research of satisfaction with internal communication on a sample of employees of the interior ministry. The research was survey, conducted in December 2019, and compiled the answers to the sample of 100 respondents, employees of the first police station Zagreb. With good internal communication, employees gain a sense of belonging to the company, which is very important because it reduces the departure of workers from the company. In order to build a modern police force, based on cooperation and transparency, it is necessary to introduce changes in work area of public relations, primarily responsible for the quality of communication with internal and external public, and with that for good image of the police and the ministry