Implementation of information system a case study of National Hospital Insurance Fund

Partial fulfillment for award of the degree of Master of Information TechnologyInformation Technology has proved to be the backbone of all processes within Organizations. This has meant that these organizations have to strive to acquire the latest technologies that the world has to offer, to ensure that the Organizations have a competitive advantage over their competitors. In the quest to attain the best in technology Organizations have found themselves at a loss, after investing in various systems in the hope to improve their services and output. These losses have been largely attributed to poor implementation frameworks and strategies. National Hospital Insurance Fund; which is the Organization that was used for the research has over the past suffered great losses, after making large financial commitments to acquire Information Systems for various tasks. The research therefore, sought to investigate the reasons for the failed cases. Research was carried out through oral interviews and use of questionnaires, which were filled in by employees of the Organization. The data collected was then analyzed and the results were tabulated. These results showed that most of the employees attributed failure to lack of proper understanding of decision making points, lack of proper delegation of responsibilities within implementation of Information Systems and lack of involvement of all stakeholders, in the process of acquisition of Information Systems. Using the results, two previously existing frameworks; Gorry and Scott Morton decision making framework and Ghapanchi, Albadvi and Zarei, E-Government Implementation Framework, were used as a benchmark and guideline to come up with a Conceptual framework to be used at the Organization, The two frameworks mentioned above were selected for use because they included components in their structure, which were fundamental for the new Conceptual framework. The new framework was then tested within one of the Organizations departments and proved to be successful. Strategies for implementation have also been highlighted, that can be used by any other Organization, in need of a model for implementation of Information Systems.This research has shown that the entire success or failure of the implementation process in place