Key success factors for profitability in microfinance institutions in Kenya

A dissertation submitted in Partial Fulfillment of the requirements for the degree of Masters in Business AdministrationBanks traditionally found the poor and rural clientele risky and expensive to serve. Some banks chose to ignore them altogether, resulting in low penetration of financial services in Kenya. While some microfinance institutions (MFIs) served the rural and urban poor, their profitability, self-sufficiency, and sustainability in the long term remained questionable. It is for this reason that this study sought to establish the specific factors within the operations of MFIs that would enable them to be profitable while serving the poor. There were three main research objectives: firstly, to find out the structure of the MFI industry in Kenya; secondly, to establish whether banks could be profitable while serving the poor in Kenya; and finally, to investigate the key success factors for profitability within the operations of MFIs. Available literature revealed that studies on the profitability and sustainability of MFIs were mostly undertaken in Indonesia, Bangladesh, and India. It was evident that while parallels may be drawn, the success of MFls was context specific and as a result, a gap existed in the study of the performance of MFIs in Kenya. Further, research carried out in Kenya did not take into consideration some of the success factors that had been identified in other countries, and were from a non-governmental (NGO) perspective. A case study of Equity Bank was used. Equity Bank was selected as it was found to be the most profitable MFI in Kenya. It had also transformed the banking industry, making banking affordable and accessible to the poor and rural communities. The theorised critical success factors were: adequate delinquency management, low cost of funds, adequate information management systems, shared mission, vision and values, employee motivation, decentralisation, and quality leadership. Quantitative data was collected for a financial period of eleven years from 1999 to 2009. Qualitative data was also used through questionnaires and interviews. The results revealed that it is possible to profitably bank the poor and also confirmed that five out of the seven theorised critical success factors would be required for a firm to grow in profitability. Contrary to what was expected, asset and liability management and employee motivation did not have a significant relationship with profitability. Based on these results, specific and actionable recommendations were made that would benefit Equity Bank and other micro finance institutions operating in Kenya