Factors influencing satisfaction of management employees in state corporations : a case of Postal Corporation of Kenya

A Thesis Submitted in Partial Fulfillment of the Requirements for the Degree of Masters in Business AdministrationState Corporations play an important role in the economic growth and development of a nation. This paper attempted to carry out an evaluation of factors influencing work satisfaction of state corporations‟ employees. It thus looks at the relative value of work satisfaction elements and how they impact on overall employee job satisfaction. Employee satisfaction is the satisfaction of employees with their jobs. The main objective of this study was to investigate factors influencing management employee satisfaction extent in State Corporations. This study used descriptive research design to obtain qualitative information on the factors influencing employee satisfaction. PCK's management staff consisted of 49 employees who were part of the actual target population. A total of 48 completed and usable questionnaires out of 49 administered were obtained from the respondents for the study. This represented 97.9% response rate which the study considered adequate for analysis. Questionnaire was the preferred instrument for data collection to extract the demographic profile of the respondents as it was assumed that the respondents' attributes usually influence their behaviors, attitudes and how they respond to the other questions in the questionnaire. Before the real research, the questionnaire was pre-tested to gauge its validity and reliability. The questionnaire acted as a guide for conducting the interviews. In addition, the data analysis illustrated the relationship between the independent variables which were psychological contract, employee welfare and work motivation on one hand and dependent variable as employee satisfaction on the other. The findings revealed that psychological contract had a greater influence on employee satisfaction at Postal Corporation of Kenya followed by work motivation to a small extent and finally employee welfare to a very little extent. The study therefore recommends that Postal Corporation of Kenya should consider psychological contract factors such as employee involvement, employee commitment and professional contribution when coming up with human resource strategies