15 páginasCity logistics refers to the process of total optimisation of the logistics and transport activities in urban areas while considering economic, environmental, social and safety aspects. This paper considers a collaborative scenario for the urban goods transport planning and management as a way to reduce transport costs, congestion and environmental impact of this activity. An approach from the Operations Management field, using mathematical modelling, for tactical and operational decision-making is proposed to discuss and compare both collaborative and non-collaborative scenarios. This approach is validated using real data taken from the city of Bogotá, Colombia. Results put in evidence the quantitative benefits that can be achiev...