A generic knowledge management approach towards the development of a decision support system

International audienceThe fourth industrial revolution is increasingly implemented in most fields and categories of industry. The use of several highly developed technologies generates huge amounts of heterogeneous data and knowledge, hence the need to manage it in order to facilitate its reuse. This article proposes a global approach of knowledge management, from the analysis and development of the knowledge base structuring models, to the implementation phase using knowledge engineering tools. This research work is part of a global knowledge-based decision support framework that ensures several axes of decision support, this article deals with the diagnosis axis. It provides analysis and comprehension of the failures occurring during production. The approach has been implemented as a first demonstrator tested in a real case study: the aeronautical mechanical machining industry. This article details the issues of this implementation and its interest for the validation of the approach